Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Manage a caseload of referred families, serving as their trusted point of contact from referral through intake
Engage with families across phone, email, and other channels—answering questions, resolving blockers, and navigating complex cases with clarity and empathy
Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work
Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform. They are an early-stage, fast-moving team focused on improving access to care for children.
Serve as the primary point of contact for patients and caregivers, providing education on disease state, therapy options, and access pathways.
Coordinate access and reimbursement, including affordability enrollment, benefit verifications, prior authorization, and site-of-care logistics.
Collaborate with internal teams and external stakeholders to remove non-clinical barriers and enhance the patient experience.
Scholar Rock is a biopharmaceutical company developing muscle-targeted therapies for spinal muscular atrophy and other rare neuromuscular diseases. It leverages a proprietary platform to create novel monoclonal antibodies, with a strong commitment to innovation and patient support.
Coordinate patient support documentation and manage case updates to ensure timely reimbursement resolution.
Investigate routine reimbursement issues and maintain accurate case records for compliance and reporting.
Collaborate with internal teams, healthcare providers, and patients to facilitate effective case management.
This company provides patient support services, coordinating reimbursement processes and access to healthcare treatments across Canada. The organization fosters a collaborative, purpose-driven environment focused on operational efficiency and employee well-being.
Serve as the primary advocate and point of contact for egg donors (Split Members) as they navigate their egg freezing and donation journey.
Manage a portfolio of cases from match through retrieval, coordinating with fertility clinics, scheduling travel, and tracking progress in CRM.
Build and optimize case management best practices, educate members, and resolve issues quickly while following ASRM and FDA guidelines.
Cofertility is a Series A fertility and family planning company offering egg freezing and donation services, including a program where women can freeze their eggs for free when donating eggs to families. They are a fully remote team spread across the US, valuing autonomy, meaningful work, and collaboration.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Resolve account, access, feature, and transaction-related user inquiries from start to finish.
Troubleshoot web and mobile issues, escalate defects, and maintain help-center resources.
Identify recurring issues and provide actionable feedback to Product, Engineering, QA, and Trust & Safety teams.
Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.